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Returns and Refunds Policy

Thank you for shopping with us.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days
  • The product isn't used or damaged
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), 

contact us:

  • By email:

42-44 Hawkins Street Derry/ Londonderry BT48 6RE 

There are some items, that are not eligible for return , including:

  • Hair Extensions installation Service
  • Hair Extensions Online Courses
  • Hair Extensions Face to Face Courses
  • Hair Extensions Zoom Classes

We will work with you to resolve any issues regarding your Hair Extensions installations. If you are not completely satisfied with the installation, we will need you to let us know before you leave the salon stating your reasons. We will endeavour to work with you to fix the problem if it is possible to do so at the time or we may get you the next available appointment to fix the problem.

Deposits paid towards our Hair Extensions face to face courses are non refundable.

If you are not satisfied with our face to face courses, we will work with you to get you additional training days but that may incur additional charges which we will agree with you.

Any online courses purchased and not played will also be eligible for a refund as long as we re notified within 14 days.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from us.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: